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Refund and Returns Policy
Refund Policy
At Hammer Holding Tanganyika Limited, we are committed to providing high-quality educational products and resources. If you are not fully satisfied with your purchase, we are here to help. Please review the following policy to understand your rights and responsibilities regarding refunds.
1. Eligibility for Refunds
- Refund requests must be made within 7 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as received.
- Digital products or downloadable resources are non-refundable once they have been accessed or downloaded.
2. How to Request a Refund
To initiate a refund, please follow these steps:
- Send an email to info@schoolpresence.com with the subject line “Refund Request – [Your Order Number]”.
- Include your full name, order details, proof of purchase, and a brief explanation of the reason for the refund.
- Our support team will review your request and respond within 2–3 business days.
3. Processing of Refunds
- If your refund is approved, it will be processed within 5–10 business days.
- The refund will be credited back to your original method of payment.
- Please note that shipping and handling fees are non-refundable.
4. Return Shipping
- Customers are responsible for the cost of returning items unless the product was defective, damaged, or incorrectly supplied.
- We recommend using a trackable shipping service to ensure your return is received safely.
5. Non-Refundable Items
The following items cannot be refunded:
- Downloadable digital products.
- Gift cards.
- Discounted or clearance items.
6. Contact Us
If you have any questions about our Refund Policy or need assistance with your order, please contact us at:
📧 info@schoolpresence.com